- We offer a Lifetime Residential Warranty on the pistons and piston mechanics
Should they ever fail, please contact immediately and we will ship replacements to you at no charge. This warranty does not cover misuse or any adjustments made to the pistons, piston mechanics or brackets after delivery.
- LED lighting kits have a 1-year limited warranty on parts
If your lights stop working within one year of the date of delivery, we are happy to ship you a replacement kit.
- All other products are sold with our Home Furnishings Guarantee:
Each piece will be as advertised at the time of delivery. All moving parts will work as expected and be without defect. All damages or defects must be reported within 3 business days of receipt.
The grain, color, reclaimed wood markings, holes, cuts, etc, are not considered to be defects, as these things are to be expected in a genuine wood product. As our products are real, solid wood, we do not guarantee against developing issues caused by the environment to which the wood is exposed after it has been delivered. This includes, but is not limited to, cracks, splits and warping, as these are directly caused by the humidity level in the space, and are not considered to be defects in real wood. Our Home Furnishings Guarantee does not include damage or effects from the storage or transport of your items after delivery.
- All freight deliveries must be inspected before the delivery is received
If you see damage to the packaging or the item itself, please refuse delivery and contact us immediately. Once a delivery is accepted, any hidden shipping damage must be reported within 5 business days of receipt. If a delivery is accepted with obvious damage, any return or reshipping costs will be the responsibility of the buyer. Items damaged during shipping and refused or reported within these guidelines will be replaced at no charge. Please note that, while we expedite these replacement parts, there is an expected lead time of 4-6 weeks for Made to Order products. Thank you for your understanding.
Legacy Handcraft is not responsible for property damage or injuries caused by transport, installation or use of the bed or cabinets. Murphy Bed installation and use is perfectly safe when installed using the provided instructions and used for its intended common use.