Refund & Returns Policy

Returns & Refunds Policy

Last Updated: August, 2025

Thank you for choosing Legacy Handcraft. Because our furniture is handcrafted and often made-to-order, our return and refund policies are designed to protect both our customers and the integrity of our products. Please read carefully before making a purchase.

1. General Policy

Custom and Made-to-Order items (including shelves and mantels) are not eligible for return or cancellation once production has begun.
Murphy Beds are not eligible for return under any circumstances.
In-stock items (excluding Murphy beds) may be returned within 30 days of purchase, provided they are unused and in original condition.
Customers are responsible for return shipping costs on eligible returns.

2. Damaged or Defective Items

If your item arrives damaged or defective, you must contact us within 7 days of delivery with photos and a description of the issue.
We will review the claim and, at our discretion, arrange for repair, replacement, or a refund.
Items damaged due to misuse, improper installation, or modification are not eligible for replacement or refund.

3. Freight Deliveries

All freight shipments must be inspected prior to acceptance. If you notice visible damage to the packaging or product, please refuse the delivery and notify us immediately.
Hidden (concealed) damage must be reported within 3 business days of receipt.
If a freight delivery is accepted with visible damage, the buyer assumes responsibility for any return or reshipping costs.
Items refused or reported within these guidelines will be replaced at no charge. Please note that replacement parts for Made-to-Order products may take 4–6 weeks to ship.

4. Refund Process

Once we approve a return, we will issue instructions for shipping the item back to us.
After the return is received and inspected, refunds (if applicable) will be processed to your original payment method within 2 business days.
Shipping costs are non-refundable.

5. Exclusions

The following are not considered defects and are therefore not eligible for return or refund:

Natural variations in wood grain, knots, reclaimed markings, or color differences.
Cracks, splits, or warping caused by environmental conditions after delivery (such as humidity or temperature changes).
Damage caused by improper assembly, installation, modification, or misuse.