Privacy Policy

Who We Are – Legacy Handcraft

Protecting the privacy of our customers, visitors, and community is central to our values of craftsmanship and people-first service.

This Policy applies only to data collected through the site and any related online services we control. It does not apply to information gathered offline or via channels we do not own.

Consent

By using our site, you consent to this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of the site.

Information We Collect

We gather three broad categories of information when you use our site:

1. Information you give us directly
When you request a quote, place an order, fill out a form, post a comment, upload a file, or contact us in any way, you may provide details such as:

Name, postal address, company name, and telephone number
E-mail address and any message contents or attachments
Order specifics, delivery instructions, or other transactional data

2. Information we collect automatically
As you browse, our servers and analytics tools (cookies, log files, pixels, and similar technologies) automatically record technical data, including:

IP address, browser type, device type, operating system, and ISP
Date/time stamps, referring and exit pages, click paths, and page-response times
Display settings (screen size, language) and general location (country level)

3. Content you choose to publish or upload
Any comments, reviews, photos, or other media you submit become part of the site’s public or member-only content. If you upload images, please remove embedded location data (EXIF GPS), as other visitors could download and extract it.

Note on mobile data: We never collect or share SMS/text-messaging originator information for marketing or promotional purposes. Analytics tools like Hotjar receive only pseudonymised session data.

Cookies & Similar Technologies

We use first- and third-party cookies, pixels, JavaScript, and web beacons to:

remember preferences (e.g., saved login, display options)
analyze traffic and usage trends
personalize content and adverts (where applicable)

Cookie durations:

Comment convenience cookies – 1 year
Login cookies – 2 days (or 2 weeks if “Remember Me” is selected)
Screen-options cookie – 1 year
Editor/post-ID cookie – 1 day
Analytics/Hotjar cookies – up to 365 days (see Hotjar policy for details)

You can disable cookies in your browser; however, parts of the site may not function properly.

How We Use Your Information

Comply with legal obligations

Provide, operate, and maintain the site and our products/services

Process and fulfill orders, quotes, and other transactions

Improve, personalize, and expand the site and our offerings

Develop new products, features, and functionality

Communicate with you (support, transactional notices, marketing with your consent)

Send newsletters or promotional e-mails (opt-out anytime)

Detect, prevent, and address technical issues, fraud, and abuse

Sharing & Disclosure

We do not sell or rent your personal data. We may share it only:

With service providers who perform services on our behalf (hosting, payment processing, fulfillment, analytics). They are bound by confidentiality and may use data only as instructed.

To comply with law or protect rights, safety, or property of Legacy Handcraft, our users, or others.

In a business transfer (e.g., merger, acquisition)—your information would remain subject to this Policy.

All the above categories exclude text messaging originator opt-in data and consent. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Any other mentions in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.

Visitor comments may be checked through automated spam-detection services. If you request a password reset, your IP address will be included in the reset e-mail.

Embedded & Third-Party Content

Articles on the site may include embedded content (videos, images, etc.). Embedded content behaves as if you visited the originating site, which may collect data, use cookies, or monitor your interaction. Please review those sites’ privacy policies.

Advertising & Analytics Partners

We may partner with third-party ad networks that use cookies or beacons to serve ads and measure campaign effectiveness. Legacy Handcraft does not control third-party cookies. Consult each partner’s policy for opt-out instructions.

Data Retention

Order/transaction data – retained as required for accounting, tax, and legal purposes.

Comments & metadata – retained indefinitely to recognize and auto-approve follow-ups.

Registered user profiles – retained until the account is deleted (users may view, edit, or delete their personal data at any time, except username).

Children’s Privacy

We do not knowingly collect Personal Identifiable Information from children under 13. If you believe a child has provided us personal data, contact us immediately and we will promptly delete such information.

Security

We employ administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is 100 % secure; therefore, we cannot guarantee absolute security.

International Transfers

Our servers and service providers may be located outside your jurisdiction. By using the site, you consent to the transfer of information to countries that may have different data-protection laws than your own.

Changes to This Policy

We may update this Policy periodically. We will post the revised version with a new “Last updated” date. Material changes will be communicated by a notice on the site or via e-mail where appropriate.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

Legacy Handcraft
Attn: Privacy Team
✔ E-mail: hello@legacyhandcraft.com
✔ Mail: 704 Main st. Akron, PA. 17501

We’re committed to responding within 30 days – or sooner whenever possible.